In addition to your statutory rights, we are happy to accept a return of your items within 30 days of the date on your receipt. All items must be in unworn and original condition. All packaging and labels must be returned, including the branded shoebox, which should be unaltered and not marked in any way.

STEP 1 - Initiate your return through the Novo website. Click Here to lodge your return, or visit

STEP 2 - Organise postage. You are responsible for return postage costs. You can purchase a postage label here:

Alternatively, you can organise your own postage method. We strongly recommend registered post. Ipanema cannot accept responsibility for items lost in transit. Returns Address:

Ipanema Online
77G Millers Road
Brooklyn, VIC 3012


STEP 3 - Post your item(s). Please write your Order Number on the parcel, or enclose a copy of your packing slip or email receipt.

NOTE: Online orders made with PayPal, will be refunded to the linked credit card / bank account.



We want you to love your purchase, but if you believe your item is faulty or has been received damaged, please get in touch.

Contact ONLINE Customer Service via

Provide us with your Order Number and some photos of the issue.