COMMON QUESTIONS

Return your items to IPANEMA Online by lodging your return through our  Website

Ipanema Online
77G Millers Road
Brooklyn, VIC 3012
Australia

If you’ve entered an incorrect shipping address or ordered an incorrect item, please Contact Us via the form below within 60 minutes of submitting your order. You must tell us your Order Number, and the specific changes you require.

We will always do our best to help, but it depends on the status of your order. Once your order has been processed, we are unable to make any changes.

Please go to the activation page or forget password page with the following link activate, where you will be asked to type your email ID to re-set your password and activate your account.

The tracking number will become valid once Australia Post has collected the parcel from the warehouse, please allow 24hrs from email to track the parcel.

Unfortunately, we cannot currently process orders over the phone.

For a full list of FAQs, please click HERE.

CONTACT US

Novo Shoes Group PTY LTD
Brooklyn Estate
77G Millers Road
Brooklyn, VIC 3012
AUSTRALIA